Privacy Policy

Information we handle

Casino Rocket may handle information that identifies a player, relates to an account or is needed to provide online gambling services. The information collected depends on how the website and services are used, the checks required and the choices made by the player. We aim to collect information that is reasonably necessary for operating the website, supporting players and meeting applicable obligations.

Account and contact details

When a player registers or updates an account, we may handle details such as a name, date of birth, residential information, username, contact details and account login information. We may also keep information provided when a player contacts support, reports a technical issue, asks a question or makes a complaint. This information helps us create and manage an account, communicate with players, provide assistance and maintain accurate records.

Identity and verification information

To help confirm identity, age and eligibility, we may request verification information and documents. These may include information from identity documents, proof of address, payment ownership information or other details reasonably needed for verification. Verification information may be reviewed to help prevent account misuse, fraud, money laundering, underage gambling and other unlawful or unauthorised activity.

Payment and transaction records

We may handle records about deposits, withdrawals, bets, gaming activity, account balances and related transactions. Payment providers may process payment information as part of a transaction. Where appropriate, we may receive confirmation or limited transaction details from those providers. Transaction records help us operate accounts, resolve payment questions, identify unusual activity, manage safer gambling processes and meet record-keeping obligations.

Device, technical and usage information

When the website is visited, technical information may be collected automatically. This can include an IP address, browser type, operating system, device identifiers, language settings, general location information, pages viewed, access times, referral information and details about how the website is used. This information can help us maintain security, diagnose faults, improve performance and protect the integrity of the services.

Information from other sources

We may receive information from service providers, payment partners, identity verification services, fraud prevention services or other parties involved in delivering the website and its services. We may also receive information where a player gives permission for another service to share it. Information received from other sources is handled in accordance with this Policy and the purpose for which it was provided.

How and why information is used

Personal information is used for purposes connected with providing and managing Casino Rocket services. Depending on the circumstances, this may include:

• Creating, maintaining and securing a player account.
• Processing deposits, withdrawals and other account transactions.
• Providing casino features, account functions and customer support.
• Confirming identity, age and account information.
• Carrying out anti-fraud, security, risk and anti-money-laundering checks.
• Detecting, preventing and investigating suspicious, misleading, unlawful or unauthorised activity.
• Managing responsible gambling and account safety processes.
• Sending service messages about accounts, transactions, security, changes or support requests.
• Sending marketing communications where permitted and where the player has provided the necessary consent or has otherwise agreed to receive them.
• Understanding website performance, improving services and meeting legal, regulatory, taxation, dispute-resolution and record-keeping obligations.

We may also use personal information to establish, exercise or defend legal rights, respond to lawful requests and protect players, the website and service providers. Where information is used for marketing, players can choose to stop receiving marketing communications. Stopping marketing messages does not prevent essential service communications, such as account, security, transaction or support messages.

We may use information in an aggregated or de-identified form for analysis, reporting and service improvement where it no longer reasonably identifies an individual.

Sharing information

Casino Rocket may share relevant information with organisations that help operate the website and provide services. These may include payment processors, identity and age verification providers, fraud prevention services, technology and hosting providers, customer support providers, professional advisers and other service partners. Access is limited to information reasonably needed for the relevant service or purpose.

Information may also be disclosed where necessary to protect players or the website, investigate suspected wrongdoing, respond to a lawful request, resolve a dispute, enforce terms or meet an applicable obligation. Service providers may process information in Australia or in other countries. Where information is handled by another organisation, that organisation may apply its own privacy practices as well as contractual, security or legal requirements.

Cookies, security and retention

Cookies and similar technologies

Casino Rocket may use cookies and similar technologies to keep the website functioning, remember settings, support sign-in, help protect accounts, understand website traffic and improve the player experience. Some cookies may be placed by service providers that support analytics, security, payments or other website functions. Cookies may be session-based and expire when a browser is closed, or remain for longer to remember preferences.

Players can manage or delete cookies through their browser settings. Blocking or deleting certain cookies may affect sign-in, website functions or the availability of some features. Browser settings differ, so players should refer to the help information for the browser or device they use.

Security measures

We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication processes, monitoring, secure transmission and procedures for handling security incidents. No internet transmission or electronic storage system can be guaranteed to be completely secure. Players should keep passwords and verification codes confidential and contact support if they suspect that an account has been compromised.

Storage and retention

Personal information may be stored in electronic systems operated by Casino Rocket or by service providers acting on its behalf. Information is retained only for as long as reasonably needed for the purposes described in this Policy, unless a longer period is required or permitted. Some account, identity, transaction and communication records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or de-identified.

Children and age restrictions

The services are intended for adults who are legally permitted to use online gambling services. We do not knowingly seek to collect personal information from children. If a parent or guardian believes that a child has provided information, they should contact support so the matter can be reviewed and appropriate steps considered.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, players may have rights concerning their personal information. These rights may be subject to identity checks, exceptions, legal requirements or the need to protect other people’s information. A request will be considered fairly and within a reasonable time.

• Access: ask for information about the personal data held about you and, where appropriate, a copy of that information.
• Correction: ask for inaccurate, incomplete or outdated personal information to be corrected or updated.
• Deletion: ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available.
• Withdrawal of marketing consent: withdraw consent to receive marketing communications at any time.
• Restriction or objection: in some circumstances, ask that particular processing be restricted or object to a particular use of personal information.

To exercise your rights, request access, ask for a correction or deletion, or withdraw consent to marketing, contact support@casino-rocket.best. Please include enough information to help identify your account and clearly describe the request. For security, we may need to verify your identity before providing information or making changes. We may ask for further details if a request is unclear.

Some information cannot be deleted immediately when it must be retained for legal, security, dispute or transaction-record purposes. Account closure does not automatically remove every record, because certain information may need to be retained for a period required by law. If you withdraw marketing consent, updates may take a reasonable time to take effect. You can also use an unsubscribe option included in a marketing message where one is available.

Changes to this Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The latest version will be made available on this page. Players should review the Policy periodically, particularly before providing new information or using a changed feature. Where an update is significant, additional notice may be provided through the website or by an appropriate account communication.

By using the website, players acknowledge that they have had an opportunity to read this Privacy Policy. If a player does not agree with the way information is handled, they should stop using the services and contact support to discuss their account or privacy options.